Troubleshooting Desktop Integration - Mail Merge

You may encounter the following issues with Desktop Integration and Mail Merge.

Problem:

“The mail merge service could not be loaded. This error may occur if Sage SalesLogix Desktop Integration is not installed or is not installed properly.”

Problem:

“There was an error in GetMailMergeService(). This error may occur if Sage SalesLogix Desktop Integration is not installed or is not installed properly. The specified class name cannot be mapped to a COM object. Details: name=Error; line=257; source=sage-mailmerge-loader-debug.js.”

Problem:

“There was an error in Sage.MailMergeService.PopulateWriteMenu(). This error may occur if Sage SalesLogix Desktop Integration is not installed or is not installed properly. The specified class name cannot be mapped to a COM object. Details: name=SyntaxError; number=-2146827287.”

Problem:

"There was an error in ExecuteWriteAction(). Object doesn't support this property or method."

Problem:

"An error has occurred in the script on this page. Error: 'Ext.ux.data.Buffered.Json.Reader' is null or not an object."